Delivery Information

  1. All your READY STOCK purchased items will be delivered within 3 working days (Malaysia only, exclusive weekend and public holidays) after we received your payment.
    •  ***Note: Bank will take 1-2 days to proceed your transaction payment (Floating period) for different dedicated bank.
    • Shipping date for foreign country will be based on transhipper shipping schedule.

       
  2. Please do revert to us if your purchased items still not received after 2 working days (started counting from the delivery day) due to unexpected delay issues from the courier service provider. Therefore, we will follow up for you.
    • ***Note: A delivery notification & track code email will be sent to customer once the stock is shipped out.

       
  3. All listed price is not included postage fee. Postage fee will be fully absorbed by buyer.
     
  4. MALAYSIA (Betta)
    The Shipping fees delivery by  within Malaysia (Styrofoam Box Packaging)  as following:
      West Malaysia East Malaysia
    1 piece  RM 10  RM 15
    2 pieces  RM 12  RM 17
    3~4 pieces  RM 14  RM 19

    For subsequent every 4 fishes will charge additional RM 8 for West Malaysia and RM 12 for East Malaysia.

    Flowerhorn Cichlid
    West Malaysia= RM20/piece
    East Malaysia= RM25/piece
     
  5. For shipping fee of other courier service, kindly drop us an email to petssmile@petssmile.com.my

     
  6. SINGAPORE (Betta)
    The Shipping Fee to Singapore(Styrofoam Box Packaging):
    Door to Door Service
    1~4 pieces =RM50 (~SGD 19.5)
    For subsequent fish will charge additional RM6 (~SGD 2.40) each.
    Note: Hand carry by our authorise person

    Or

    Self Collect
    a) Commonwealth MRT Station, Almost every Tuesday at 7.10pm (SGD 5 to collect from this point, For subsequent fish will charge additional SGD3 each )
    b) No745 North Bridge #02-01 Singapore 198713 (SGD 10 to collect from this point´╝î KS)

    Flowerhorn Cichlid
    - Self collect at:
      No.745, North Bridge Road
      #02-01 Singapore 198713
    - SGD 20 per piece

  7. Other Country

    The Shipping Fee to Other Country, kindly check with us at petssmile@petssmile.com.my

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